Terms and Conditions
These terms and conditions relate to services provided by Petite Pamper Limited of 58a London Road, Leicester, LE2 0QD.
The terms herein shall be given the following meanings:
1.1 Petite Pamper means Petite Pamper Limited
1.2 Client means the person, company or organisation for whom the Services have been requested
1.3 Booking means period during which a Staff member provides services to the Client and as agreed in advance through a Client booking form or contract.
1.4 Service means the Service/s requested by the Client via the Booking Form, phone or email
1.5 Staff means any person who is employed by Petite Pamper with a view to carrying out Services on behalf of Petite Pamper.
1.6 Individual means the individual guest/employee of the Client attending the booking who has requested the Service
1.7 Premises’ means the service location address as provided by the Client
1.8 Deposit means non-refundable amount to confirm and administer the Booking.
- The Provision
2.1 Petite Pamper shall provide qualified and insured Staff to the Client at the Premises for the agreed hours.
2.2 Petite Pamper shall instruct the Staff to provide the Service as requested by the Client and attend to the requirements of each Individual who requires the service exercising proper professional skill and diligence in the rendering of the Service.
2.3 Petite Pamper will do its utmost to ensure the completion of the Booking in its entirety. If any Staff is unable to perform the Booking due to sickness, Covid-19 related reasons, injury or any other reason than Petite Pamper will use all reasonable endeavours to fulfil its obligation by providing an alternative Staff. This may involve the Client/Individual changing their treatment choice depending on the replacement Staff. If an alternative Booking is provided, no refund will be given on the Booking. Should any part of the Booking not be fulfilled in its entirety, Petite Pamper will deduct on a pro-rata basis the cost of the unfulfilled portion of the Booking.
2.4 If a Force Majeure event does occur (an extraordinary event or circumstance beyond Petite Pamper’s or the Petite Pamper Staff’s control), Petite Pamper agrees to notify the client as soon as practicable and Petite Pamper has the right to cancel the Booking. Where Services have been paid for in advance but have not been rendered, the Client will be offered an alternative date or will be entitled to a refund from the date of cancellation for all such Services minus the deposit.
2.5 Petite Pamper reserves the right not to provide the Service for any Individual they deem unfit to receive such Service. Including but not limited to:
- Misconduct such as rude/aggressive/inappropriate behaviour towards staff
- Broken skin or lesions
- Any medical conditions not mentioned at the time of reservation
- Failure to meet Covid-19 screening criteria as outlined by Petite Pamper prior to treatment
Any rude/aggressive/inappropriate behaviour towards staff will result in immediate termination of the Service. The Client/Individual will be liable for full payment of the scheduled Service.
2.6 Individuals who are 18 years or younger will require parental /guardian consent to experience a treatment. A limited menu of age-appropriate treatments will be offered at the time of booking. A parent/guardian must be present for the duration of the treatment.
2.7 Petite Pamper will endeavour to provide first treatment choices for all Individuals. Occasionally Petite Pamper may ask an Individual to provide a 2nd choice treatment if the first choice cannot be fulfilled. Some treatments may also be altered/affected in order to fulfil Covid-19 health and safety requirements.
- Data Protection
3.1 All information disclosed by the Client and Individuals in connection with Petite Pamper’s Services will be treated by Petite Pamper as confidential and shall not without prior written consent of the Client/Individual be divulged to any person other than (on a confidential basis) those persons to whom it is necessary to supply such information.
3.2 Petite Pamper will share Client contact details for the Booking. The contact details are for use on the day of the Booking only. Communication between the Staff and Client after the date of the Booking is subject to consent given by the Client to the Staff on the day of the Booking.
3.3 Petite Pamper will not contact the Client for marketing purposes by email, phone or text message unless the client has given prior consent. Petite Pamper will not contact the Client for marketing purposes by post if the Client has indicated that they do not wish to be contacted. The Client can change their marketing preferences at any time by contacting Petite Pamper by email: [email protected] or telephone on 0116 2240129.
3.4 Petite Pamper operates an equal opportunities policy which means that any Individual, Client, Staff, will not be discriminated against on the basis of racial, ethnic or national origin, gender, marital status, disability, sexual orientation, age or religious beliefs.
4.1 Staff are required to act in a professional and respectable manner at all times.
4.4 Staff follow Covid-19 related health and safety protocols as per Government guidelines.
- The Client’s Obligations
5.1 The Client will ensure that Individuals arrive in time for their pre-scheduled treatments. Scheduled treatment times include changeover so actual treatment is slightly shorter than listed. The Staff will make every effort to accommodate any changes due to lateness but in such an event Petite Pamper will have no liability for any loss of treatment time.
5.2 The Client is responsible for providing relevant contact details for the Event. Petite Pamper will have no liability for any loss of treatment time due to inaccurate contact details.
5.3 Should the Client require more treatments on the day, no other extra treatments may be given unless arranged with Petite Pamper.
5.4 The Client agrees to hold Petite Pamper harmless from and against all claims, injuries, suits and damages arising out of the performance by the Petite Pamper Staff assigned to the client’s booking.
- Payment By The Client
6.1 The agreed fee for the Services is as shown on the Booking Form/ Client contract.
6.2. Pamper party booking will require a minimum of 3 weeks notice.
6.3 All fees will be pre-paid before the Booking unless it is a Corporate Booking in which payment terms will be set out in the contract. If payment is not received by the due date, the Booking may be cancelled.
6.4 The Booking deposit payment is a non-refundable fee and covers the cost of accepting and administering the Booking.
- Cancellations and Charges
7.1 Once a booking form has been accepted or Client contract issued, cancellations will incur the following charges:
7.1.1 Cancellations made with 7 days’ notice or more – 100% refund excluding deposit.
7.1.2 Cancellations made with less than 7 days notice – 50% refund excluding deposit.
7.1.3 Cancellation of Individual Treatment/Service with less than 7 days notice – no refund. Petite Pamper will allow the Booking to be rescheduled for another appropriate time. If the Booking is cancelled for a 2nd time, no refund will be given, and no rescheduling will be allowed.
7.2 Petite Pamper reserves the right to cancel the provision of the Service without notice in case of the illness, Covid-19 related reasons of a Staff or other circumstances beyond its control. Petite Pamper shall make reasonable attempts not to cancel the Service but the Client acknowledges that it may not be possible for an alternative Staff to attend the Booking. In this circumstance the Client will be offered an alternative day or a full refund will be issued for treatments not received.
7.3 Any refunds due will be repaid back to the original payment method within 10 days of the cancellation date.
7.4 Should a client cancel due to Covid-19, the opportunity to postpone the booking at the same or different location within 12 months of the original booking date will be permitted. The booking can also be transferred to a gift voucher or credit note. And Petite Pamper’s standard cancellation policy applies.
- Complaints and Refunds
8.1 If a Client/Individual has received a treatment that does not meet expectations, the Client/Individual should speak to the Petite Pamper directly at the Booking to resolve the issue. If the Client/Individual is still dissatisfied after having spoken to the Petite Pamper, the Client/Individual will need to contact Petite Pamper as soon as possible so that appropriate action or a refund can be discussed. Supporting evidence such as photographs may be requested. In order to be considered for a refund Petite Pamper requires notification of the dissatisfaction within 5 days of the treatment having taken place.
- Liability and Insurance
9.1 Petite Pamper is not responsible for any act or omission of the Staff or for any negligence on their part.
9.2 Petite Pamper shall not be liable to the Client for any loss, injury, damage, expense or delay suffered by the Client. This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether wilful, negligent, reckless, dishonest or otherwise) which takes place during the Booking on the part of the Client. The Client acknowledges that Petite Pamper’s fees are set on the basis that it has no such liability.
10.1 Petite Pamper may update these terms from time-to-time by posting a new version on the Petite Pamper website. You should check this web page occasionally to ensure you are happy with any changes.
11.1 These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.